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What's in this article:
- How does it work?
- Good to know
The Virtual Travel Assistant enables you to provide your customer with a virtual chat box, that allows customers to ask questions and see relevant content, automatically.
Some of your customers will always want to speak to somebody on the phone, to get support.
However, as the population becomes more reliant on mobile devices, some of your customers will want to engage with your business via a chat function. Our Virtual Travel Assistant can automate this process, by detecting common questions and providing relevant answers.
Customers can open the Virtual Travel Assistant, to review common questions or type in their own questions. The toll will provide information about:
- Frequently Asked Questions
- Perform searches
- Recommended destinations
How does it work?
Open the Virtual Travel Assistant
Ask a question
Review the answers and respond to prompts
Good to know
- The content of the answers are powered by a variety of sources of information
- If an answer is unknown, the tool will display contact information for the customer to call / email