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What's in this article:
This key update provides new information about our custom development service we ask that all our clients review the update carefully so as to understand them. The changes are as follows
(1) An updated rate card has come into effect which will apply to all requests currently awaiting estimates as well as all future estimates
(2) The custom development service will be paused for a period of time for new requests
(3) All existing commitments and requests will be developed and estimated accordingly
(4) Once the custom development processes have been introduced the service will resume
Please note that the changes above only presently apply to the custom development service, there will be a separate communication to clients currently using development contracts.
Updated Rate Card
Our rate for standard custom development will now be set at £75.00 ex. VAT, and our rate for core custom development will be set at £150.00 ex. VAT. All estimates provided will be at these rates, and estimates will include time for development, testing and deployment to client solutions.
Custom Development Service
We will be pausing the inbound channel for new requests for a period of time so as to conclude existing commitments and to implement new processes and policies for the service in the future. Any existing requests awaiting estimates will of course be processed, we simply won’t be taking on any further items during this time.
All clients will be notified when the service re-opens via email which will also contain information on updates to the service.
Existing custom development
Will be processed as normal to conclusion during this time.
We also want to take this opportunity to assure clients that our technical support platform will remain free and open to all clients as it has always been. If you have any queries or would like to discover development contracts please contact your account manager who will be happy to assist you further.