Submit a request

Please note: Prioritisation of tickets is handled based on triage criteria by our support team internally and can not be set by end-users

Please enter the details of your request including as much information as possible such as URL's, steps to replicate and screenshots where applicable

Digital Trip aim to provide the highest quality free support to all our clients. To help us continue to achieve this please choose the type of support you would like from our team so that we route your request accordingly. All support types operate to the same policy. If you require account support, or have general questions around your solution please choose 'Account Support'. Examples of account support would include supplier set-up, account queries, solutions questions or project updates. If your query is not a technical issue this is the best support type to choose. If you require technical assistance with your deployment, suppliers or service please choose 'Technical Support'. Examples of technical support would include bugs, faults, non-operational suppliers or display issues If you would like to request custom development then please choose 'Custom Development' and provide as much detail as possible within the ticket of the work you would like undertaken.

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